Love the Taste Guarantee
Buying a flavour you've never tasted shouldn't feel like a gamble.
Try up to 5 serves within 30 days. If you don't love the flavour, bring it back or post it back and we'll swap it for another flavour, or give you store credit if nothing takes your fancy.
- CoversTaste, texture and how well it mixes
- Window30 days from delivery, or from purchase in store
- AllowanceUp to 5 serves
- ReturningFree at our Caringbah store, or post it back to us at your cost
This guarantee is here so you can try something new with confidence. It isn't a way to work through the flavour range.
What's covered
Flavoured powders: anything with a scoop and a flavour. Look for the Love the Taste Guarantee badge on the product page. If it's there, you're covered.
Covered
- Protein powders
- Pre-workout
- Flavoured creatine
- Mass gainers
- Flavoured greens and superfood powders
- Flavoured amino, EAA and BCAA powders
- Flavoured hydration and electrolyte powders
- Flavoured fat burners and thermogenics
- Flavoured sleep and recovery powders
Not covered
- Unflavoured and natural versions of any powder (there's no flavour for us to guarantee)
- Capsules, tablets and softgels
- Ready-to-drink and canned products, protein bars, snacks and confectionery
- Sample sachets, trial sizes, and packs with fewer than 15 serves
- Clearance and short-dated stock
- Products bought using store credit issued under this guarantee
- Gift cards, apparel, shakers and accessories
What you get
We'll work through these in order:
- Another flavour of the same product. This is what we'd rather do. The whole point is getting you something you'll actually finish.
- A different product of the same value, if none of the flavours suit.
- Store credit to the same value, valid for 3 years, if you'd rather choose another time.
Once we've received your product, we'll action your claim within 5 business days.
How to claim
In store
Bring the product and your receipt, order number or rewards account into our Caringbah store. No cost to you, and we can sort a flavour swap on the spot.
Online
Get in touch with your order number and we'll send you return instructions. Return postage is at your cost, but we'll cover the postage on whatever we send back out to you.
Either way you'll need:
- Your order number, receipt or rewards account
- The original container with the label intact
- Most of the product still in it
The fine print
The 5-serve limit
You've got up to 5 serves to work out whether a flavour is for you. That's plenty to know, and it keeps this a guarantee rather than a tasting service.
Please keep the product in its original container with the label on and the scoop inside. If it's been decanted into something else we can't assess it.
A note on results
This guarantee is about how a product tastes and mixes, not how it performs. Five serves isn't long enough for anyone to judge whether a supplement is working, so we've kept the promise to the part you can actually judge in a shake or two.
About refunds
Under this guarantee we offer a flavour swap or store credit rather than a cash refund. That's our choice about this particular guarantee, and it doesn't affect your legal rights: if a product is faulty, damaged, past its expiry date or not as described, you may be entitled to a refund under the Australian Consumer Law whether it's been opened or not.
Haven't opened it? Our 60-Day Change of Mind policy applies instead, with a refund to your original payment method.
About clearance items
This guarantee doesn't apply to clearance or short-dated stock. But if a clearance product is faulty, damaged or not as described, your rights under the Australian Consumer Law apply exactly as they would to anything else we sell.
Fair use
- Two claims per customer in any 12-month period
- Products bought with credit issued under this guarantee aren't eligible for another claim
We may decline a claim if you've already made two claims in the past 12 months, if the product was bought using credit from an earlier claim, if the product doesn't meet the conditions set out on this page, or if we reasonably believe the claim is fraudulent. If we decline a claim, we'll tell you why.
Your rights under the Australian Consumer Law
The Love the Taste Guarantee is something we offer on top of your legal rights, not instead of them. Nothing on this page limits, excludes or replaces those rights.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If you're not happy with how we've handled something, you can contact NSW Fair Trading at nsw.gov.au/fair-trading or on 13 32 20.
Email info@bootynbuff.com, call 02 9531 4904, or visit us at Shop 5, 350 Kingsway, Caringbah during trading hours.
We assess every claim against the terms that were in place on the day you bought the product. Bootynbuff Nutrition Caringbah Pty Ltd, ABN 87 612 714 995, trading as Booty N Buff. Last updated 29/09/2026.
