Refund policy

BOOTYNBUFF NUTRITION CARINGBAH PTY LTD

Three situations, three answers. Find yours below, or just bring it into our Caringbah store and we'll sort it out with you.

You opened a flavoured powder and don't like the taste

Swap it for another flavour, or take store credit. Within 30 days, up to 5 serves used. See section 1.

You haven't opened it and you've changed your mind

Full refund to your original payment method. Within 60 days, seals intact. See section 2.

It's faulty, damaged, expired or not what was described

Repair, replacement or refund. Your choice of remedy depends on how serious the problem is. Your rights under the Australian Consumer Law. See section 3.

1.  Love the Taste Guarantee

Buying a flavour you've never tasted shouldn't feel like a gamble. Try up to 5 serves within 30 days. If you don't love it, we'll swap it for another flavour, or give you store credit if nothing takes your fancy.

This guarantee is here so you can try something new with confidence. It isn't a way to work through the flavour range.

Covers: Taste, texture and how well it mixes

Window: 30 days from the day your order is delivered, or from the day you bought it, in store

Allowance: Up to 5 serves

Returning: Free at our Caringbah store, or post it back to us at your cost

What's covered

Flavoured powders: anything with a scoop and a flavour.

  • Protein powders
  • Pre-workout
  • Flavoured creatine
  • Mass gainers
  • Flavoured greens and superfood powders
  • Flavoured amino, EAA and BCAA powders
  • Flavoured hydration and electrolyte powders
  • Flavoured fat burners and thermogenics
  • Flavoured sleep and recovery powders

Look for the Love the Taste Guarantee badge on the product page. If it's there, you're covered.

What's not covered

  • Unflavoured and natural versions of any powder (there's no flavour for us to guarantee)
  • Capsules, tablets and softgels
  • Ready-to-drink and canned products, protein bars, snacks and confectionery
  • Sample sachets, trial sizes, and packs with fewer than 15 serves
  • Clearance and short-dated stock
  • Products bought using store credit issued under this guarantee
  • Gift cards, apparel, shakers and accessories

About clearance items

This guarantee doesn't apply to clearance or short-dated stock. But if a clearance product is faulty, damaged or not as described, your rights under the Australian Consumer Law apply exactly as they would to anything else we sell.

A note on results

This guarantee is about how a product tastes and mixes, not how it performs. Five serves isn't long enough for anyone to judge whether a supplement is working, so we've kept the promise to the part you can actually judge in a shake or two.

What you get

We'll work through these in order:

  1. Another flavour of the same product. This is what we'd rather do. The whole point is getting you something you'll actually finish.
  2. A different product of the same value, if none of the flavours suit.
  3. Store credit to the same value, valid for 3 years, if you'd rather choose another time.

Once we've received your product, we'll action your claim within 5 business days.

About refunds

Under this guarantee we offer a flavour swap or store credit rather than a cash refund. That's our choice about this particular guarantee, and it doesn't affect your legal rights: if a product is faulty, damaged, past its expiry date or not as described, you may be entitled to a refund under the Australian Consumer Law whether it's been opened or not.

The 5-serve limit

You've got up to 5 serves to work out whether a flavour is for you. That's plenty to know, and it keeps this a guarantee rather than a tasting service.

Please keep the product in its original container with the label on and the scoop inside. If it's been decanted into something else we can't assess it.

How to claim

In store: bring the product and your receipt, order number or rewards account into our Caringbah store. No cost to you, and we can sort a flavour swap on the spot.

Online: get in touch with your order number and we'll send you return instructions. Return postage is at your cost, but we'll cover the postage on whatever we send back out to you.

Either way you'll need your order number, receipt or rewards account; the original container with the label intact; and most of the product still in it.

Fair use

  • Two claims per customer in any 12-month period
  • Products bought with credit issued under this guarantee aren't eligible for another claim

We may decline a claim if you've already made two claims in the past 12 months, if the product was bought using credit from an earlier claim, if the product doesn't meet the conditions set out on this page, or if we reasonably believe the claim is fraudulent. If we decline a claim, we'll tell you why.

More about the guarantee: Love the Taste Guarantee.

2.  60-Day Change of Mind

Haven't opened it and changed your mind? Return it within 60 days and we'll refund you.

Window: 60 days from delivery, or from purchase in store

Condition: Unopened, seals intact, in saleable condition, with at least 90 days before the expiry date

Refund: Back to your original payment method, in store and online

Shipping: We refund the product price. Original delivery charges aren't refunded, and return postage is at your cost, or return it to our Caringbah store for free.

Not included: Clearance and short-dated stock, and gift cards

Bring it into our Caringbah store with your receipt or order number, or get in touch and we'll send you return instructions.

This is a change-of-mind policy we offer by choice. It sits on top of your rights under the Australian Consumer Law: if a product is faulty, damaged or not as described, those rights apply regardless of this policy, including to clearance items.

3.  Faulty, damaged or not as described

This one isn't a policy we've written. It's the law, and it applies to everything we sell.

If something you've bought from us is faulty, damaged in transit, past its expiry date when it reaches you, or isn't what was described, you have rights under the Australian Consumer Law. Those rights apply regardless of anything else on this page, including the 30-day and 60-day windows, the 5-serve limit, the claim limits, and whether the product was on clearance or has been opened.

Get in touch with your order number and a photo of the problem, or bring it into our Caringbah store, and we'll sort it out.

4.  Your rights under the Australian Consumer Law

The Love the Taste Guarantee and our 60-Day Change of Mind policy are things we offer on top of your legal rights, not instead of them. Nothing on this page limits, excludes or replaces those rights.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If you're not happy with how we've handled something, you can contact NSW Fair Trading at nsw.gov.au/fair-trading or on 13 32 20.

5.  Getting in touch

Email: info@bootynbuff.com

Phone: 02 9531 4904

In store: Shop 5, 350 Kingsway, Caringbah NSW 2229, during trading hours.

This page sets out our complete returns and refunds policy and replaces any earlier returns or cancellation terms published on this website. We assess every claim against the terms that were in place on the day you bought the product.

Bootynbuff Nutrition Caringbah Pty Ltd, ABN 87 612 714 995, trading as Booty N Buff. Last updated 30/09/2026.